Step 1
Choose Your Template
Select a design foundation for your practice website. Every template is fully customizable — and we can mix and match elements from different templates to fit your style.
Step 2
Set Up Your Accounts
Create accounts with these essential providers to run your practice. Check each off as you go.
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Office Ally
Claims clearinghouse for electronic billing, eligibility verification, and ERA/EOB
Step 3
Recommended Laptop
One recommendation. The right one.
Recommended
MacBook Air 15"
M4 — Apple Silicon- 15.3" Liquid Retina Display
- 16GB Unified Memory
- 256GB+ SSD
- Up to 18 hours battery
- 1080p FaceTime camera
- 3.3 lbs — ultralight
Starting at $1,299
Buy from Apple ↗
Why MacBook Air?
Hardware-level encryption for PHI
While patient data is stored in the cloud, it's inevitable that browser cache, system memory, and local storage will contain unencrypted PHI — this is unavoidable for any EMR. Mac's built-in FileVault encryption and the Secure Enclave chip ensure that this data is always encrypted at rest, even if the laptop is lost or stolen.
Passkey & Touch ID support
Touch ID enables passwordless login via passkeys — faster and more secure than passwords. This also streamlines EPCS (Electronic Prescribing of Controlled Substances) authentication and enables offline mode for Hero EMR when internet is unavailable.
Remote wipe for lost or stolen devices
Apple's Find My and MDM support provide industry-leading remote wipe capabilities. If a laptop goes missing, you can instantly erase all data remotely — critical for HIPAA compliance and protecting patient information.
Built-in 1080p webcam for telehealth
The MacBook Air's 1080p FaceTime camera provides clear, high-quality video for virtual visits — no external webcam needed. Patients see a professional, well-lit image out of the box.
Excellent price-to-performance
The M4 chip delivers desktop-class performance at laptop prices. The 15" Liquid Retina display is ideal for reviewing charts and imaging. At $1,299, it's significantly less expensive than comparable Windows machines with similar build quality.
Ultralight at 3.3 lbs
At just 3.3 lbs with a fanless design and 18-hour battery, the MacBook Air goes anywhere — exam rooms, home, conferences. No charger needed for a full day of patient care.
Step 4
Additional To-Do List
Final practice setup items to handle before you wrap onboarding.
Obtain practice phone number
Set up a dedicated main line for patient calls, website contact details, and practice operations.
Delegate your practice domain
Keep ownership of your domain, but let Hero manage the DNS records needed for your website, portal, secure subdomains, and email authentication.
How to update your nameservers
Hero's standard Cloudflare nameservers are listed below. Add both at the company where you bought the domain, then reply to our setup email when the change is saved.
General steps
- Log in to the registrar where your domain was purchased.
- Open the domain's DNS, nameserver, or domain management page.
- Choose custom nameservers instead of the registrar's default nameservers.
- Replace the existing nameservers with Hero's two Cloudflare nameservers.
- Save the change, then send Hero a confirmation screenshot or reply.
Use Hero's Cloudflare nameservers
mona.ns.cloudflare.com tosana.ns.cloudflare.comThese are Hero's standard nameservers. If Hero sends a different pair for your specific domain, use the pair in that setup email.
GoDaddy
- Open your domain portfolio and select the domain.
- Go to DNS, then Nameservers.
- Select Change Nameservers, then enter custom nameservers.
- Add both Cloudflare nameservers from Hero and save.
Namecheap
- Open Domain List, then Manage for your domain.
- Find the Nameservers section.
- Choose Custom DNS.
- Enter both Cloudflare nameservers from Hero and save.
Porkbun
- Open Domain Management.
- Click Details for your domain.
- Find Authoritative Nameservers or Edit Nameservers.
- Replace the existing values with both Cloudflare nameservers from Hero.
Squarespace / Google Domains
- Open your domain in Squarespace Domains.
- Go to DNS, then Nameservers.
- Choose to use custom nameservers.
- Add both Cloudflare nameservers from Hero and save.
If your domain already handles email, send Hero a screenshot or export of the current DNS records before saving the nameserver change. We will preserve required email records such as MX, SPF, DKIM, and DMARC.